International Commercial Trucks Rank Highest in Vocational Truck Segment and Dealer Service Among Class 8 truck owners in the Vocational Truck and Dealer Service segments—the only two categories recognizing the Class 8 truck industry this year—according to the J.D. Power and Associates 2010 Heavy-Duty Truck Customer Satisfaction Study.
In the vocational truck segment, International Class 8 commercial trucks rank highest, performing particularly well in the engine, cab and body and transmission factors.
In the service segment, International also ranks highest in Class 8 customer satisfaction and performs particularly well in all factors driving satisfaction: service delivery; service advisor; price; dealer facility; service quality; and service initiation.
According to J.D. Power and Associates, with sales shrinking during the past few years, dealers have placed heavy emphasis on improving the service experience to retain current customers and to help attract new ones. The average number of days to complete a repair has improved from 2.3 days in 2009 to 2.0 days in 2010. Getting a truck back on the road nearly a half day earlier may save the truck owner thousands of dollars in potential lost revenue and greatly improve overall service satisfaction.
When it comes to meeting the needs of its customers and providing top-level customer service, Navistar prides itself on going “beyond the truck.” This past March, the company introduced OnCommand™by Navistar—a bundled approach to service and after-sales support offerings.
As one of the largest and most comprehensive packages of support services in the industry, OnCommand™ helps customers achieve more efficient repairs and maintenance, better lifecycle value and an overall lower total cost of ownership—a combination that gives customers increased visibility and better control of their business.
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